My MacBook Pro barely functions and it's definitely a hardware problem as I've tried duplicating the system to another Mac and had none of the problems I'm experiencing. Still, I talked to a rep who said simply that My computer problems did not meet Apple's Internal Requirements for replacement under their standard non-apple care warranty. He mentioned he could not share their "internal requirements" . I've know others who had problems and had no Apple Care and they managed to get a new system from Apple. The guy said I needed to take it in for Hardware Diagnostics, from a certified repair guy first. This repair will be free if problems are found as my computer is still covered under their limited warranty. I plan to do this. But, honestly I really need a iMac as the power of my MacBook can't accomplish what I need to do. Plus it's just been a awful experience with this computer. Anyone have any ideas on what Apple's "Internal Requirements" would be based on their policies for getting upgraded to new Apple Hardware? Does Apple have it's own "Red Rings of Death" Policy like Xbox 360 does? I know you can force the 360 to RROD actually. Any help would be really appreciated. The quicker the better as I think my warranty is incredible close to ending. NOTE: POSTED IN 0th bit for privacy purposes.
If its still under warranty then how the fuck can they refuse to even take a look at it if the customer is complaining?
Apple can be really strict on the whole 'one day out of warranty period' thing. I had my gf's Macbook battery replaced (it was reading 87mAh total capacity after 13 months!) - and it took a lot of fighting as they kept insisting that over 12 months warranty period I had to buy an AppleCare package. I don't know how it works in Canada but in the UK the Sale of Goods Act requires any goods last for 'a reasonable time' or the seller is in breach of the original contract of sale - after an hour or so of arguing and moving up the chain on their phone line they agreed to replace it for free. So it's not impossible but they will try anything to squirm out of it! Worth a try? Stone
On the other hand I've heard of Apple stores being lenient about 1 day out of warranty issues. If it doesn't leave a paper trail on their end I'd try as many Apple stores around you as possible. I personally have the luxury (and 2 hour drive) to drop anything I wanted on Cupertino's doorstep. Though I've never set foot inside.
