Recently when i rented feel the magic from gamefly i started to notice that i had a dead pixal on the bottom of my top ds screen, so after some thought, i decided to send it into nintendo for repair(plus all of it was free, excluding the service fee for the shipping place, but hey you can't beat $1.75) anyway i boxed my system, took it to the postal place, and shipped it out, two days later i get back my ds(which is today) from ups and open it, to my suprise they sent me a new one!!!!!!!!!!! So if your one of us who is in the U.S that bought a ds and found that one of the screens had a dead pixal, send in yours and you will get a new one.
Wouldn't it be cheaper for their Quality Assurance to look for dead pixels before certifying them as OK?
...What, so you want them to set up a QA department, wow, not sure they are familiar with the concept m8 :smt043 *jk*
And hire people to check and double-check every single unit for dead pixels on both screens, when they have shipped over a million units so far? That would be a lot of work. The way these things work, is the DO have a quality assurance team. They send items through in batches, and the teams randomly select a few items from the batch. If they meet the acceptable defect rate, then the entire batch is shipped, but if the units are in some way defective, the batch is marked as so. They do this with everything - computer processors, TVs, game systems - as it is far too costly to ensure every single device to be properly functioning. It's usually cheaper to most companies to deal with returns than to weed through every unit they make. Also, and people keep forgetting this, LCDs are a relatively new technology, and dead pixels happen very frequently - so frequently, in fact, that many computer monitor manufacturers will allow 1 or 2 dead pixels as being an acceptable defect rate. To have a perfect screen, much less two screens, is really pretty amazing, and for the most part, it seems Nintendo's quality control is pretty good about keeping units free of dead pixels, or at least getting another one to you if you do have a problem.
I have one dead pixel on my TFT monitor which is quite an odd one. It workes with evey colur except black. When the screen is black this one pixel turns blue. Yakumo
I did that too,.... Nintendo has without a doubt the best customer service department ive ever dealt with.... Just said i had a dead pixel and they sent me a brand new one, no questions asked... the really cool part about it was that for a while I had 2 DS units at the same time, so I could test out the wireless modes and stuff... Really cool... they couldnt have made it easier... they send you a prepaid UPS shipping label, all you do is put your old one in the box, and drop it in a UPS box somewhere.... easy easy easy.... I wont hesitate to use this service again should the need arise... Nintendo is awsome..
I remember when the company I worked for sold TFT monitors and many suppliers policies were that to give a replacement (as all monitor repairs\returns were handled directly by the manufacturer) only if there were five or more dead pixels on the screen
A machine can scan these screens in the factory, humans aren't needed for the job. The problem is the dead pixels typically burn out after a few hours use. It doesn't make sense to test it for ten seconds when they're gonna fail in ten hours, nor does it make sense to fire up every screen for ten hours. They're backed up enough as it is.
That's sortof like my Palm IIIc - the dead pixel on it is light blue if the background is white, sometimes red if the background is black, but blends in fine with other colors. Very odd...
Well bad news,after playing feel the magic for couple a seconds a dead pixal started to show up in the top right corner, and another one as well in the center, however the one in the center is partialy broken, should i ask nintendo if they could fix it again?
Of course you should. If they can't make quality products they shouldn't be selling them. Keep having it replaced untill you get 1 that's perfect!
