Well, I didn't see a section that fit this issue, since the modem has nothing to do with the computer, haha. Anyways, for some odd reason, my modem's downstream is completely untouched, but my upstream is completely butchered. From the usual 120-200 KB/s I get upstream, I'm only getting 20 KB/s, most the time lower. This has prevented me from talking on Skype, having multiple messengers signed in, and it's completely screwed internet browsing. I already checked the splitter, and hooked the modem up directly to see if that was causing the issue, it wasn't it. I plugged it into another outlet and it does have the "backup battery" in it, so power should be getting regulated properly. I do not know all the technical information when it comes to this, but I'm posting this to see if this may be an issue with something in the house or modem, and if there's something I can do to get it working properly. My ISP is supposed to be sending someone out tomorrow to "look" at it, but more than likely the person is going to be an airhead and had forgotten the tools or don't have the tools they need to fix it, so they'll probably reschedule till next week. It's not an issue with the router either, it's something to do with the upstream of my connection. I don't know if it has to do with my modem, wiring in my house, or possible the exchange for my ISP, all I know is it's screwed and my ISP agreed.
Is this a new installation that doesn't work from the start, or did it work at acceptable performance in the past and just recently became slower? I remember some discussions in our local computer magazines when cable modems were introduced here. One potential problem was that old inhouse cable amplifiers were single-direction only, so the upstream could not work at all. The upstream is also near the top of the usable frequency spectrum, so if the cabling or some other component is bad, it usually (or solely) influences only the upstream. Another problem is that the TV cable is a shared medium, so you share both the combined upstream and downstream bandwidth with all other subscribers, up the net topology to the next fiber connection. If your ISP has screwed up and assigned too many subscribers to the same segment, each user's bandwidth will suffer as well. Just noticed the post is three days old, so did someone from your ISP show up?
Nah, I've had the installation for years, 20 mbit connection, only had like 3 issues in like the 3 years I've been here. All of it was caused by weather damaging something, this is the case as well. A guy came out, but he couldn't fix it due to not having the tools for it. It had nothing to do with the modem or anything in the house, so that was why. It had to do with some wiring stuff on the poles when a lightning storm came through and shorted stuff out. Evidently a lot of people on this road were having issues. It was an at once thing, I went to bed at 5, got up around 10, and bam my upstream was completely crippled. I get 2.4 MB/s downstream, which is around 20 mbit, and 200 KB/s upstream. When this happened, it was always somewhere between 1-20, usually below 10 KB/s. So it wasn't a gradual thing, and it completely crippled everything I do on the internet, from browsing to using Skype. Luckily they came out the next day after the "tech" was here, because he escalated the job due to the phone service being wonky as well. This area isn't that populated back on the road I live on, so the exchange isn't bogged down what so ever, not to mention I'm pretty sure I'm one of the few people in the town I live in that uses high amounts of bandwidth, most people just check their emails and facebook, haha. My ISP is Insight Communications Company, and I've never had any serious issues with them or and truly bad experiences, most the stuff that's happened wasn't their fault. Such as an icestorm covering all the cables a couple years back, wind tearing the cables off the house, and lighting striking somewhere now. While 200 KB/s isn't a great upstream connection, it's adequate and does what I need, it's not like I'm uploading warez all the time, lol. I like the downstream connection for downloading games via Steam, Netflix, and having 4 or more computers on the network at once.
200kb/s is about 70kb/s greater than my maximum upstream has been. About 90kb/s faster than it is on average so don't feel too bad. Then again it makes me want to move to Iceland or Norway but I'm not sure how keen the Nordics are on having a Yank move into their lands who doesn't speak a lick of either language. I'd have to imagine that its a configuration issue somewhere along the line on their end. Nothing you've said points to a physical problem on your end as coax is a single wire core with a plastic insulator with a wire mesh jacket. If something damaged it both down and upstream would be affected and clearly that is not the case. I'd make note of the times you get poor upstream and see if there is any sort of correlation. Always possible something on your end is using bandwidth in the background but enough to drop you down that strongly would be more of a botnet than anything legitimate I would think.
