CELGA.com BAD and took taking $, Wont use, piss me off

CELGA.com BAD and took taking $, Wont use

You can Close this topic now if you'd like




If theres a better place to put this move it, cause they are such aholes

Ok going to keep it summarized, if you want more in depth, which you should goto the 2 places below.

After a Month of hearing from them again, they seem to only respond to things they want to. I used them to get some international stuff, told them to combine all stuff in 1 because it was a couple of cds right. I got 6 lets say right, they send 5 out and the last one they tell me to pay another $11 for EMS???? (Don't recall the amount I got but same fkn ratio aspect) Anyway I ask them why I gotta pay for another shipment they say to read www.celga.com/after.html their page . Told her I read it and IT MAKES NO SENSE, both lines Contrast each other it says they can hold it stuff when the customer wants, then they say they may not be able to after some time WTF???
.I ask for refund of that one thing cause they DIDN'T NOTIFY ME about that. They said they can't do it and I am forced to pay the $11 ship.. Now they throwing their customer to waste like im nothing and they telling me to send the money and stop using them look. Id also like to've complaint on them for BAD Business practices (Hyla is in Calfornia, and Keigo in Japan), but that site couldn't do it..

http://www.hobbyfanatics.com/index.php?showtopic=3667 Scroll all way down thats what the deal is.

PS I asked to talk to the boss this japanese guy but she didn't even let me, just decided to respond on her own, whatever,i heard hes not really a nice guy.....)
i read he said to someone else last year that he cant deal with an uncooperative cusomer (and you know where i heard it right here) http://www.hobbyfanatics.com/index.php?showtopic=1042

2/15/2004

" Hello,

This is Keigo from Japan. The owner of Celga, Inc.
Please bear with my poor English. I am a frank person
so I may sound rude but I will tell you my policy.

Basically, Celga doesn't like the customers who
behave like the King. We respect our customers but
we expect them to repsct us. CELGA is not a type of
USA retail companies where consumers have greater
power. We refuse the business with any customers
any time. We don't do business with someone who
is difficult. You can think Celga service of something
like membership service.

I wanted to tell you about this before we start
business because I don't want the trouble afterwards.

There is other service like us. I hope you refer to other service, too.
Thank you

Keigo Morita "

it looks like they don't care for their CUSOMERS are NOT their #1 priority, so Im gonna stop using them top one is from someone else's exp from link above (the bottom one from bustakei is the letter I got)..

The letter I got:

12/24/2005

bustakei wrote:

"as soon as the $11 is received, your package will be
in the mail to you. then all business is completed,
and hopefully a different deputy service can assist
you"

notify about what shipment?

our warehouse is really small an we cannot hold items
for that long without it costing us. Please
understand that.

if items are sitting at japan warehouse for more than
a month or so, celga japan office may prepare the
package before a customer specifially request
shipping. celga has limited storage space
available, and most of our customers bid on many items
over a long time ... so, it is impossible to hold/wait
for all items to be in stock, because new items are
always arriving for the customer.

when a package is ready to go, it is moved to a
different storage area... awaiting pick up/delivery to
the post office.
so, it is time-consuming and complicated to 'just add
1 more item' to a box that is already waiting to ship
out. that is why celga cannot.....

- emily
celga.com


--- ocean wrote:

> yes notified earlier about the seperate shipment


See what I mean, sons of b Celga,
CUSOMERS are NOT their #1 priority stop using them, they throw you to waste!!

Wed, 28 Dec 2005 19:36:05 -0800 (PST)
From: "Emily, Hyla and Keigo" <bustakei@yahoo.com>
To: "ocean"

>> > as soon as the $11 is received, your package will be
> in the mail to you. then all business is
> completed,
> ...
> again - we would prefer that you use a different
> service from now on. good luck!
> - emily

PS (Most are not like that, as I've dealt with lots)

 

when you are into resin kits you do have to deal with varying sorts of people/companies and compared to some of them I've dealt your case sounds like nothing mate...

I know it can make your blood boil but think of it as the lesson you will accumulate as you get old...

I've burnt in the league of thousands on some rare resin kits/ recasts - and I tried to deal with the ones with recommendation... oh well...

 

That sux._____

 

so far Ive seen 2 places talking about the rudeness of this Keigo guy and a similar problem someone occured with them to what I had

4/27/05: "Basically, they are angry with my questioning of their shipping policy and they have decided to keep my money and my money (I didn't know I was dealing with children who hold grudges). P.S. In none of my emails was the language offensive in any way.

..........that guy while cofounder of Celga is known for his RUDENESS, being DIFFICULT and just overall being a JERK! I second adding Celga to the list. I use to use them but b/c of him I quit.
I will add however Emily and Hylda were nice. But too much negative experiences with annoying, holier than thou Keigo. " http://www.macrossworld.com/mwf/index.php?showtopic=172&st=360 More in depth there at the bottom quote

 

Any reason why a few posts in this thread were removed?

 

Yes. Someone *cough* went way off topic on politics...

So who offers a celga type service that can be trusted?

 

Who was that? I guess it was heading that way, but the two comments that no doubt steered it in that direction are still present.

I've never used one of these services, but I hear Shopping Mall Japan is tops.

 

The head honcho did.

 

If I may ask, I'm having a little trouble understanding what is going on here. So you bought a CD off them, I'm assuming some kind of import game, and they are asking you for more money to ship it?

What game was it, and how much did you pay for it? Is it something very rare that you paid a lot of money for? I know it's a pain in the ass, but is $11 really that much to get that rare item? Or is it something semi-common that you can find elsewhere?

Forgive me for asking, but I just don't see why you're so angry. We get screwed by forgien sellers of rare game stuff all the time, comes with the territory. Like one time I bought a Amstrad GX4000 from a guy in England and it took him six months to get around to mailing it to me, only after repeated email bagering. So like more info is needed.

If you really want to, you could use a credit card or something to pay for it, and then after it arrives dispute the charges on the grounds of bad service. Just claim they sent you the wrong game or something. Really you don't have to have any reason to dispute a credit card charge, just depends on what credit card company it is wether or not they'll stick up for you (don't use American Express by the way, as they don't give a crap.)

 

Its not that, alright will try to summarize it better fo ya. If you've read its the fact that they didn't combine shipping (nor notify me that they can't. Reading celga.com/after.html is Nonsense both lines Contrast says they can hold when you want, though may not after some time, and thats not notifying). So thus decided to charge me extra for another batch $11. Of course they won't negotiate anything. Their horrible service took a while for her to pick up or give status (one month) and Keigo stupid japan crap policy "Customer's are not the king, use different service". Anyway forced to pay ship, lucky its not alot (otherwise losing $20). So moving on, its okie found a bunch of other places such as shoppingmalljapan prolly gonna use them. Later



PS person at macrossworld who had similar problem mentions
"Basically they are bearable if you a) don't expect much in customer service, b)don't need to combine items, c) do not ask sellers any questions or seek clarification, and d) just like to bid on your own and pay. However, considering these two facts: 1) 100% of the items patrons use Celgas service for is in Japanese and/or actually located within Japan, and 2) most of the patrons are non-Japanese readers, dare I say, English speakers, we are bound to request assistance! Morons, this IS what a real deputy service does, assist potential buyers to deal w/sellers."

and different reply
"In Japan, the overall impression I've gotten was very nice but mostly on the surface. If you press some shops too much for info, they do get irratable. Its also as ocean had stated : The Japanese culture is more respectful in general so customers don't complain or request as much. Their humbleness evens out across both business owner and customer.
When American expections are requested, it comes off as pushy and is a turn off even for the business owners who are not used to providing up to the same level of service as in America. Different culture, different rules, different expectations."

oh yea
Bustakei wrote: as soon as the $ is received, your package will be
in the mail to you, then all business is completed, and hopefully........
she sounds like a japanese wannabe saying that. King Kong I mean Keigo probably told her to say it.

 

Well, what I'm saying is if the item you bought wasn't rare (i.e. easily aquired elsewhere) why not just get your money back and tell them to go to hell?

 

I already payed 20 on it because I thought they would send it in the 1st batch, they won't refund or negotiate thats it.

 

Did you pay by check? Then tell the bank to stop payment. Credit card? Dispute the charge, tell them you didn't recieve the goods. If you paid by cash/M.O. there's not much you can do.

What game was it? Just asking, because maybe it's worth the extra $11 to get your game. Then you can make an anti-cefla website and devote your life to destroying them.

 

neither dude .... Sent you a PM

 

Hmm well I never had any problems with them. That said I just pay them let them bid and pay them for shipping, no extra services asked..

Although shipping is waaaay expensive, its fast (2-3 days) and if you bid smart you can get quite some deals I can tell you.

 

Thats cause your using EMS, now imagine if they don't combine, thats double EMS. Anyhow you can use them if you like. I'll probably try out Shoppingmalljapan
later.

 

Hawanja: in a nutshell, he's had a bad customer service experience. I get them all the time dealing w/ people in just about every way. The only way to deal w/ it is not patronize them again... or live with it.

 

Oceanfr: should you still be of a mind to try and import goods from Japan, give Akibado a shot. I've used them before to help me with some Yahoo! Japan bidding, and everything went as smooth as can be. They also have slightly lower fees than Celga for YJ items, and they don't force you to use EMS shipping. Akibado also will scour online shops for items you request - their fees are a little heftier here, but they're quite thorough in their search. Overall, I've been nothing but pleased with them.