I'm working towards 100%-ing Rayman Origins, and halfway through playing, my system tells me there's an update. I had finished the level in Rayman so figured it'd be OK. After the update, the game won't launch. Or rather, it will try- If the cart is in, I can touch the icon and hit launch. It just sits at the launch image indefinitely. If I close that, and try to launch it, the bubble with do the little rotating animation, and then just sit on the screen, swiveling around. Same deal happens when I launch any other application after a first attempt with Rayman. SI then have to hold the power button to go into that "safe mode" to restart. Any other game works, including other carts. According to the internet, the cart itself is corrupted for any number of reasons. So, I call EB games (place of purchase) and they tell me that I'm screwed because I didn't buy game insurance. Should I really have to buy insurance for something that should never happen, and was out of my power to prevent?
This would be covered by the mfg. It would involve a probably expensive mail in exchange. I would see if you can tweet someone at ubi and get their PR team to help.
That'd be nice, but really they should work something out with the retailers. It's borderline too much work for something I can get for $20. Then again I'm sure this isn't a common issue.
I'd complain over twitter at Sony/Ubi and you'll probably be sent another copy. Have you tried removing the card and deleting the icon?
That's the one thing I haven't tried- I have to backup my files first because I am so close to 100%-ing the game.
No tell EB to fuck off. You bought the game, and it's turned faulty. You should be able to return it, and get a replacement, EB would then contact the supplier. Go in store, make a scene, they'll then do something. Not say "you're screwed, deal with it"...
I think rayman saves on cart not on system. You can find out by checking the game's box and seeing if there is a memory card icon (if there is one, it means it saves on your vita card, if none it saves on cart). If it's not in 15-30 day return window, they are not responsible and it is up to the manufacture to exchange.
Bad would be right then. In Australia we take whatever is faulty back to the supplier, and it's the supplier's responsibility to get it fix from the manufacturer.
US Gamestop you're normally with receipt able to return used games for refund within 7 days, or replacement in 30 days.
I would be interested to know if your fault is a one-off, sorry to hear that. Rayman is quite amazing!!! I bought COD3 in the UK :mad-new: in Jan and only popped it in my 360 3 weeks ago :disgust: the disc was not working, I went back to the store and they exchanged it, no questions asked. Game starts to sell insurance as well which I think is pushing it on games, they should sell you product free of defects new or used. Hopefully they will exchange your cart. I would also advise to twitter/facebook UbiSoft/Sony. A cart failing after an update is not acceptable. At least they should allow to download it FOC.
Taken from: http://www.consumerhandbook.ca/en/topics/products-and-services/refund-and-exchange I think if it's defective and you bough it in the last days/weeks, they have no legal rights not to refund you. The extended warranties are often bullshits made up to make money, in Québec, the law protects the consumer more than those extended coverage, yet they keep trying to sell you a 200$ warranty on a 200$ item! Your best bet is to call someone from the consumer protection office of BC. Also to tell them you'd boycott them and go to best-buy instead for your future games might make them change their mind...
Thanks for the responses. I'm going to try with Sony, then move up to Ubi if Sony doesn't yield. @Johnny, yes, there is Game insurance. For disc based games (but I guess now for cartridge based too) that ensures a full swap for one entire year. It's also expensive and not worth the money for a cartridge. Or so I though.
Exactly my reaction, don't think in 25+ years I've ever damaged a game. Well Game just survived bankruptcy so they're looking for more sources of revenue...
HMV were also doing game insurance here in the UK. Was something like £2-£3 iirc and that covered things like getting the disc skimmed when it was scratched etc
Biggest reason why you dont let companies who never made consoles with carts... make a console with carts. Lol. Vita should of had UMD`s like PSP. If it had it could of been B/C. Sony only ditched UMD`s because they knew they could make a quick buck by re releasing them all on PSN instead. Same goes for PS3 slim with its PS2 classics. The PSX hacking scene recently discovered that PS2 classics are simply an emulator with an ISO. The whole "IT REQUIRES EXTRA CODING PER GAME" was a flat out lie by sony. PS3 slim not playing ps2 games was a scam so sony could make us re buy them all on PSN.
If the Vita had discs, the battery life would be atrocious. Using carts was a good idea on their part. Also UMDs can only store 1.4GB of data, while the vita carts can go up to 8gb (and beyond) using discs is dead and the Vita would have bitten the dust if it had 'em.
Never thought of that. Still, they made a big uh oh. I never, EVER, once corrupted a Gameboy advance or DS cart, but ive seen many people get corrupted Vita carts. Lol.
