So last month I bought a PSP go for an incredibly good price. It was complete in perfect condition for 25$. The seller didn't have any feedback, but I have been on Ebay for 5 years, so that's nothing new to me. A month has passed and I haven't got the item. The seller was based in Lithuania and I'm in Latvia, so shipping shoud have been very fast. I bought the item from ebay.de and not the UK, or .com site. That means that I could only start a case through ebay.de 8 days have passed and the seller didn't reply, so I escalated the case to customer service. They shoud have resolved the case in 48hrs, but it has been already more than 72hrs and they are saying that they need a little more time to make the decision. I can't understand anything they say, because the customer support phone speaks in german and I can't get through to a real person. What should I do ? Maybe I should call to the UK ebay customer service phone? I have heard people, that have had this issue for more than a month, where ebay needs a little more time, although the decision is obvious. Please help me.
They've likely sent information requests to the seller and they need to give him an acceptable amount of time to reply, of which 72 hours is probably normal, I think they get a week actually to argue their side. Don't think there's anything you can do but wait I'm afraid.
Thanks for the info. On some forums people have claimed that ebay never got back to them. This is stupid , because at first ebay said that they will make a decision in 48hrs. Oh well, it just hurts me because this is my first expirience with this kind of problem, in 5 years.
It's possible what they mean is that they will make a decision in 42 hours once all the necessary information has been gathered.
Maybe, but I don't know. It wouldn't be such a problem if Ebay was properly united. I can login with my ebay.co.uk account into ebay.de, but I can't start a case from ebay.co.uk? What difference does it make, other than being involved with different people. This is bullshit.
You can start the case from the site you bidded through. I use ebay.co.uk for all transactions - if I find the item on another ebay locale, I just copy/paste the item number into ebay.co.uk - keeps things in your own country for support.
I had issues with a claim opened against me for an item I sold recently because apparently the buyer (from Croatia) bought it through eBay.com, so I couldn't resolve the issue through eBay.co.uk, which caused a lot of confusion on all sides. Don't bother calling the UK customer service - after waiting around for ages getting through to somebody, I was told only eBay.com could resolve the matter and their system was entirely email based. There's not even a claim service on eBay.fr - everything is redirected through Paypal and they always take forever to close disputes, regardless of country. Luckily the two claims I've got open on there at the moment are only for low value items. Really think they should standardize the claim system across all their sites, especially considering that claims are automatically opened for minor issues nowadays.
Their website is so well designed, that it took me almost 10 minutes to see the customer service phone number. Why can't they just implement an e-mail help service for all ebays? That's sure to be easier than receiving calls all day.
You'd be surprised at how many would avoid to use the phone. It's a hassle for me personally, and I really hate using the phone.
Although they were late, I just got my refund. How long does it usually take for the money from paypal transfer to your bank account?
Depends on the country e.g. in the UK it's almost instant (maximum two hours) and in France it's 3-5 days.
I have to say I never knew the quality of customer service varied so greatly from region to region...
