Letter from Microsoft Store Customer Support

I have an open ticket with Microsoft over Office 2010 that isn't giving me the free upgrade to 2013. I spoke with a lady on the phone and got this email a few hours after. Can you spot the problems? The underline is from Microsoft.

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Dear Microsoft Customer, Thank you for contacting the Microsoft Store, we appreciate the opportunity to provide assistance in regards of your case. In an effort to increase your satisfaction with the support you have received, please take a moment to review the following information regarding your recent call. We strive for a resolution of you issue, the issue that you experienced has been escalated to a higher level, I'm gonna provide follow up on you case and let you know once we have a resolution. Regards, Microsoft Store Team

 

lol "Microsoft" but sadly thats not underlined

alot of the time with tech support they're based in multi lingual centers, written english may not be good while spoken fine or vice versa.

maybe they just didnt proof read the email before sending

 

Sounds like it was nearly lunch time.

 

"Derp" pretty much sums that up.


"Microsoft; Now with fewer employees holding a high school diploma than EVAR!"

 

I'm still waiting for resolution on "you issue" and "you case."

Still no response.

 

gonna.