I've just heard second-hand about this situation so cannot verify. However, it is allegedly true. A friend of a friend claims to have sent a parcel via a courier, had it insured to the value of contents and the item was paid via PayPal. Anyway, the item was an eBay purchase and turned up damaged. So, the courier was contacted, it was sorted out via insurance coverage (which I have to say I've never managed to actually get back whenever I have attempted it!) However, the cheeky recipient then also claimed back via PayPal and had the full amount returned! How about that for a double whammy? You get stuffed for it via PayPal and the buyer gets double the money! If this is true, then what an annoying bloody loophole! I am wondering whether PayPal are aware of this if it is true, or whether they'd even care to be honest! Anyone else heard of this?
No it sounds about right. The buyer should be refunded instantly and the seller who paid for the package to be sent is the only one who can claim a refund.
Yeah, but what appears to be happening is that the BUYER contacts the SELLER, who initiates a CLAIM though the COURIER. However, once THAT has been resolved, the BUYER is ALSO claiming via PayPal... Can't see how they can get away with it, but as a seller you are humped by PayPal these days.
Ok but as a seller you need to think about things before you do them. You should always just issue a paypal refund whenever you issue a refund. At the point the buyer contacts the seller he should of given a paypal refund and then when the claims over hes got his money from the courier. For something like this to happen it would be most likely from a seller not offering a refund instantly via the payment method. Instead waiting for the company to give them a refund. When ever dealing with paypal you should always make sure you follow their crap to the letter. Also i know there is allot of complaints about paypal procedure in this kind of dispute but there are very few ways of actually finding out the truth about transactions.
This isn't one of those 'My friend has a rash after sleeping with this girl...' threads lol - it wasn't me! :lol:
iv had that happen to me but i sent paypal the DHL payout invoice for the item that was damaged and they stopped the chargeback, well they did take the money at first then they gave it back as i gave proof the person had been refunded.
I though the person who ships the goods is the only one who can file a claim with the curiour to get the insurance. So if the seller gave that to the buyer, then the seller is the idiot here not paypal.
Lol i know i meant in general as a seller. Its just people who dont understand how paypal works. Do people really expect paypal to take their word that "i really did put it in to his bank account over the counter". Even if you did how is paypal meant to know its his account, its not an account on another name, or so on. Paypal has its flaws and its easy to scam but mostly because things like this are almost impossible to check.
Because paypal is stupid and has no way of checking up with the postal service to see if such an insurance claim was. They are not set up that way. If they were, honest buyers and sellers wouldn't get screwed this much .
So what would you like? Lets start by giving paypal the right to check on all the postal office records, DHL, UPS, every other courier you might wanna use or paypal could just turn around and say we can only trace DHL so from tomorrow use DHL or your not covered. Then to stop people just sending you a brick and claiming it was the actual item lets have them open everything thats paid by paypal and test that its all working and in the same condition you said. Its just not gonna happen your asking too much from them. They have put them selfs i a position now thats going to be hard to move from. With internet banking you can pretty much transfer money for free from anywhere in the uk to any other bank in the uk. You dont see anyone using this because you get no insurance. At the end of the day what are paypal meant to do with people that are just dumb.
People who are dumb, or perhaps just got stung? However, I'm not sure you can just say 'that's the way PayPal is, what can you do about it?' Remember, eBay are pretty much railroading us ordinary eBayer into using PayPal and it is convenient, however it has it's drawbacks and people keep finding yet further loopholes. I just thought I would point this 'alleged' one out to people and see whether anyone else knew about it. Not expecting AG members to come up with a solution - just be aware this is another issue with PP!
No its just being stupid. If someone paid by paypal why would you go and stick cash in their account or sent them a cheque. How does that make any sence. What do you expect paypal to do? Ask the bank nicely to tell them if this account number belongs to joe blogs? No i agree the way paypal and ebay are going they do border on the verge of total scum. However with complaints like these and a few other so called loopholes theres very little else paypal is going to be able to do. E.g. the story about the guy being sent a brick instead of the item. How can you expect paypal to side with either buyer or seller. I mean in the uk at least bank transfers are taking about 3 days now (or instantly if they are over the counter or same bank) and they are free. The only reason buyers wont use it is the way paypal covers them for some of the risk.
The sender is the customer as far as the insurance goes. They are supposed to file the claim and be reimbursed.
Yup - the sender should be the one who claims the insurance. I'm not sure that the recipient can. So what should happen is this: Buyer contacts seller informing them that the items are damaged. Seller initiates the claim process for getting a refund with the carrier. (Personally, I'd require the item is sent back for a refund - you'll probably need pictures for the claim). Seller issues a PayPal refund (either before or after receiving the refund, up to them). Think about it - the buyer has paid the seller via PayPal. The seller incurred PayPal fees for this. If the seller were to send the monies paid by the carrier back to the buyer, the seller would be out of pocket. If the seller were to issue a refund by PayPal, noone is out of pocket. So surely it is in his best interest to do things in that manner, anyway? I agree that it sucks that there are people who are unscrupulous enough to do this. However, I'm afraid it is the seller's fault if he issued a refund by another means. If you go into a shop and ask for a refund, if you paid cash they'll give you cash. If you paid by card, they'll give you a refund on your card. Always refund by the same method that was used to pay!
reading this it occurred to me... do people really keep the payment in their PayPal account? why in the...? I keep my PayPal at zero balance all the time and any money comes in transferred out ASAP... And in my time of selling stuff never had any issue - also keeping two account, one for buying and one for selling may help as wel (I setup two account long time ago btw)...
The United States Postal Service (USPS) will give the recipient the insurance $$ if they bring in a (paypal invoice) or other proof of purchase, and the original package to inspect. One of my buyers on ebay just got their money back through insurance and i had nothing to do with the process,..but they also wanted a refund from me and to keep the goods... In the end i got screwed with negative feedback, they got their $$ back and free goods as i shipped 55 items and about 3 got broke... I hate it that sellers can no longer give negative feedback to buyers..as some of them are out of control!!!
