I bought a PS3 (Phat) a little while back for $100 which has had a YLOD repaired via the flux/reflow method by the previous owner. I'm a little sceptical as none of these methods really work 100%, so I'm thinking of sending it into Sony to have it properly fixed. Also, the Bluray laser is not working 100% of the time. I wanted to know what would Sony charge if I was to send it in as just "faulty" and to have it fixed. The console has been opened up. Has anyone here sent theirs in with a number of faults? Thanks.
I know a friend who got a PS3 on eBay. The drive wouldn't read anything, and he couldn't get any help from the eBay side. Well, AFTER he had his brother open it up and see how easy it was try and "fix" the drive (yeah...?), his family decided they were tired of the situation and just to send it to sony for 100 bucks and get the drive replaced. Went through with no hassle.
sounds hopeful.. does anyone know if Sony runs a system check to see if everything is working like MS supposedly does on 360's?
One of my buddies bought a PS3 a while back on eBay and sent it in because the Blu-ray drive was not working every time. Sony replaced it for free, without a receipt. He didn't even pay postage. That was in the USA.
They'll bench test it for further issues if that's your query? They run a gambit of checks to ensure that they are not sending back a unit with a number of as yet undetected faults. If Sony get your unit and perceive it to have too many issues (i.e. a write off) then they'll contact you and give you the opportunity to decide whether you wish to pay for a "new" unit (well, one that's been reworked) or not. The only faulty PS3 I've had dealing with was my next door neighbors and Sony repaired it out of warranty and opened, so I can't see any issues. Price of fixing it may differ in the USA.
Yeah, but they will repair out of warranty and / or opened units at your expense. I think the only time they don't is if the unit has been opened to hack it. (Cough!* pertinent one for you!)
A friend of mine here in Athens got his 40GB PS3 returned because of a faulty drive. They replaced the entire console at no cost and no receipt, granted, it wasn't even a year that the PS3 was out, so it was well within warranty anyway. Good customer support there
Sony tend to have amazing customer support. They've obviously not had the same level of issues as other manufacturers for their console (cough*) but Microsoft could have learned a lesson or two here. The main thing I like is no waiting for your console here in the UK. You ring them up, they then make a decision on whether it's an exchange, repair or you are having to pay for your replacement. At this point it's then a 24 hour wait before someone from a courier lands on your doorstep, you hand your fubar item over and you take receipt of a brand new or refurbished unit right there and then. :thumbsup:
The outcome: I rang Sony, it's a $250 AUD fee to have the PS3 repaired. They repair the actual mainboard in the unit, it's not swapped with another (guess they're low on the ps2 compat mainboards). The YLOD is only covered for a single year after purchase in Australia it seems, and after repaired, only 3 months warranty is offered with no option to extend that warranty. I sold the PS3 to a friend for the same price I picked it up ($100), and he had it sent to Sony for repair.
Ah bad luck. Out of interest, was the machine previously registered by the person that sold it to you?
