Someone registered a network account with one of my email addresses. Called them up and was told to email support account email investigations. Edit: Fast, the account was banned. Edit 2: Some stuff from the email. [TABLE="width: 622"] [TR] [TD="width: 100, align: left"]Name: [/TD] [TD="width: 50"][/TD] [TD="align: left"]furballs dc[/TD] [/TR] [/TABLE] [TABLE="width: 622"] [TR] [TD][/TD] [/TR] [/TABLE] [TABLE="width: 622"] [TR] [TD="width: 100, align: left"]Address:[/TD] [TD="width: 50"][/TD] [TD="align: left"]1120 1120 1120 PG, British Columbia V2J7G8[/TD] [/TR] [/TABLE] Odd how it even took the "real name" and address in the first place.
Circa 2006 Le me buys brand new Memory Card at K-Mart for PS2, it doesn't work, cannot find receipt K-Mart tells me I can't return it, to contact Sony Sony tells me they can't fix it, can't exchange it, or anything. They tell me to try K-Mart again. No thanks.
Ah, maybe different for people who has their products... To be fair, I wouldn't mind a ps2, have some games and other stuff for it. Edit: Aaaand I'd like some replacment Dreamcast GD units...
Unfortunately the quality of customer service does not depend on the company... it varies from "site" to "site" (ie. each customer service center), and even from rep to rep... I've had some of the worst customer service with one person in one location, then returned a different day to the same location and another person solved my problem right away no questions asked. Companies cannot easily and cheaply ensure that their CS guidelines are followed in all of their "sites", and that sucks.
Even if training is excellent, you may get the worst customer service if the rep is just not willing to help (ie. hates his job, had a bad day, is a bad person, etc), and his/her superiors have the same attitude.
That's another problem too, but during the interview process they should run them through some exercises to make sure they are the right person. I mean, if they just accept anyone someone shouldn't let personal life affect customers.
Which part? Getting both a shitty rep and manager? Then you haven't been to many customer service centers... But then again, I live in Argentina, and that's probably a contributing factor (most people working in people-facing jobs don't give a shit about how they treat customers). It's probably different in other countries.
Point being, you cant test everyone before you employ them to see how they will react to every possible situation. Therefore, unrealistic. Say you test for everything under the sun that you can. But then one of their parents die - how do you test for that exactly? Its just not going to happen. People are human, they will have a bad day - we are not robots.
That's not a good example. Of course people will have bad days, but you shouldn't pass that onto the customer for whatever reason. That's what job trials are for, and this isn't for EVERY possible thing. Treating customers equally is required, by many rep jobs. I'm sorry, but they are being paid to be there, and to do their job. If you're pissed, upset or whatever, just don't pass that onto the person you're speaking to, that's just selfish. Go punch a wall.
You are talking "ideal situation", I am talking "real world". Sure, they SHOULDNT but it will happen regardless. "just dont pass it on" just make you think people are robots and can control their emotions 100% of the time. Dont get me wrong - people who are just assholes all the time shouldnt do it, but how do you know which are which from your 10 minute conversation?
No, that's being human. Id suggest working in retail/customer service and see if you can keep the standards you think everyone should have 100% of the time.
I've had experience. There's crap customers too don't get me wrong, but at the same time you don't treat someone like shit because of your personal life in a professional manner. You can't just not help someone cause you don't feel like it, that's poor customer service. Had enough? Walk off, you can't have both. Of course, I could hang up and get someone else, but you shouldn't have to.
All customer service is hard to quantify, its just like any sort of group of people. Having seen it from the other side, sometimes there are people who generally don't care, or maybe they have a bad day and end up giving people a different impression. But if I have anything to "really" complain about Sony is the paltry relocation fees they offer.
