EBAY NO LONGER REFUNDS FEES on refunds. Forum member sends me money unasked for

Discussion in 'Off Topic Discussion' started by ASSEMbler, Jan 23, 2014.

  1. ASSEMbler

    ASSEMbler Administrator Staff Member

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    I had someone send the site account some several hundred dollars unasked for.
    It was not a donation but an insistent advance on an item they wanted from me but I have not yet found in storage.

    Now, I do a refund and the fees are not refunded, $10.00+ Why? Ebay no longer refunds the fees if you take even as much as $0.01 cent out of the account after the deposit.

    Also, now the refund comes from the site bank account, it doesn't use the paypal balance. The site bank account is just a sweep account, money
    is kept in the site savings. This is to prevent theft of the money if there is breach.

    So now, it is overdrawn (site paypal checking)

    So because of this selfish action, now I have $10.00+ in paypal service fees, I am now also overdrawn account $30 penalty.

    So thank you for this, now I am owing $40 for your rash action.

    ALSO this breaks limit on paypal withdrawal for January, so now no more money can be taken for site
    fees like the hosting. SO now to pay the hosting, I have to used my private credit card instead of the
    site fund, as withdrawal limit is exceeded.
     
    Last edited by a moderator: Jan 23, 2014
  2. HEX1GON

    HEX1GON FREEZE! Scumbag

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    Sorry to hear that man, What an ass that person was. :( do you know who it is exactly? They should get banned...
     
    Last edited: Jan 23, 2014
  3. Goemon

    Goemon AG Member since 2005!

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  4. SONIC3D

    SONIC3D Spirited Member

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    Does the other side own paypal account outside USA?
     
  5. kiff

    kiff <B>Site Supporter 2012</B><BR><B>Site Supporter 20

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    I found this so hard to follow!

    How did you accept a payment for an EBay item if it is for something you don't actually have for sale?
     
  6. smf

    smf mamedev

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    ebay run paypal. he is talking about the company.
     
    Last edited: Jan 23, 2014
  7. Bad_Ad84

    Bad_Ad84 The Tick

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    I've seen this said by assembler a few times. Yet all the PayPal support pages I can find all say you will get fees refunded if the refund is within 60 days.

    Anyone got a link to a paypal page saying this?
     
    Last edited: Jan 23, 2014
  8. Xeauron

    Xeauron Intrepid Member

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    Trying to get my head around this, so some tit has paid money to assembler in advance without being asked in an effort to secure an item from him - which is a payment not a donation. So now if he has to do a refund because he can't find/doesn't have the item, the site will basically hit a load of red markers (withdrawal limits) and incur a shit load of charges because of this overly keen person and the fact ebay doesn't refund transaction fees? Is that about the size of it?
     
    Last edited: Jan 23, 2014
  9. HEX1GON

    HEX1GON FREEZE! Scumbag

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    https://www.paypal.com/au/cgi-bin/webscr?cmd=xpt/Marketing/bizui/SendRefund-outside

    It’s flexible
    You can send a full or partial refund.
    It’s affordable
    Your original transaction fee is credited to you. When issuing partial refunds, a portion of the fee is credited.
    It's easy.

    • Log into your PayPal account
    • Click the History subtab.
    • Find the purchase payment you would like to refund and click Details.
    • Click the Issue Refund link.
    • Enter the refund amount and click Submit.
    • Confirm the amount and click Submit
     
    Last edited: Jan 23, 2014
  10. -=FamilyGuy=-

    -=FamilyGuy=- Site Supporter 2049

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  11. Trenton_net

    Trenton_net AKA SUPERCOM32

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    Same as the above poster: Can you just press "Refuse payment" or something to send it back to the person? Like, if he sent the money to the wrong address? Or is that not possible?
     
    Last edited: Jan 23, 2014
  12. ASSEMbler

    ASSEMbler Administrator Staff Member

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    Yes.

    And it was via paypal directly, not ebay. However there is no difference between the two as ebay owns paypal.

    Site account overdrawn, the refund came from the account. There was no option on the "refund" button. For some reason it insisted on the bank withdrawal when there was money in the account. I assume this is because it was
    paid with credit card and they don't want to absorb the gateway fees.

    Site account unable to move money until next month - big problems, unable to pay the hosting as cannot withdraw money

    $50 in fees for deposit and overdraft fees.
     
  13. sonicdude10

    sonicdude10 So long AG and thanks for all the fish!

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    Well that sucks...
     
  14. Prometheus

    Prometheus Site supporter 2016

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    Yeah, that was me.

    I already apologized and told you I would cover the penalty.
     
  15. Mystical

    Mystical Resolute Member

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    I very much doubt the other party did this deliberately to cost you money or piss you off, i would imagine its an honest mistake

    Edit: Ah! - as above!
     
    Last edited: Jan 23, 2014
  16. Xeauron

    Xeauron Intrepid Member

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    Oh for f....I'm speechless...

    So even if they agreed to compensate you for the fees at this point, it wouldn't matter because you can't move anything now till next month?

    EDIT: just read Prometheus' comment, jesus what a f*king mess you caused...at least you're offering to clean up.
     
    Last edited: Jan 23, 2014
  17. kiff

    kiff <B>Site Supporter 2012</B><BR><B>Site Supporter 20

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    Just because a company is owned by another company it does not make them the same company.
    If you were referring to PayPal then say so, don't say EBay and assume people will automatically read between the non-existent lines.

    If it was insisting on taking funds from the account rather than the PayPal why did you bother issuing a refund? It would have made more sense to wait until you had sufficient funds or tell the buyer to cancel the payment from their end.
     
  18. Bad_Ad84

    Bad_Ad84 The Tick

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    Your quote says the fee is credited back to you. Assembler says this isn't the case. I can only find exactly what you found - full return has fees returned.

    Not only that, but a refund doesn't count towards your withdrawal limit anyway.

    Also, I dont understand that issue anyway - if there is money in the PayPal account that needs withdrawing to pay hosting, then you wouldn't have gone overdrawn as the money is in paypal?

    Somehow you have no money in paypal, so its gone from bank (which shouldn't happen, as per link from hexagon and all I can find - fees are refunded). But then have gone over your withdrawal limit (which a refund doesn't count toward) to withdraw money in the PayPal account that can't be in there, as you wouldnt have gone overdrawn if it was??

    Makes no sense to me.

    Only way it works is:

    Guy paid money
    You spent or withdraw some of the money
    Tried to refund when not enough money was in the account (even when fees were credited back).


    I see no other way the situation can work.
     
    Last edited: Jan 23, 2014
  19. proxxshot

    proxxshot Rising Member

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    This was my first thought also
     
  20. ASSEMbler

    ASSEMbler Administrator Staff Member

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    Because normally it's a simple process, and ebay just reverses it.

    Perhaps it is different as this is a business account.
     
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