URGENT : IF YOU HAVE BOUGHT FROM ME

That's this finished as soon as confirmation comes in that this last parcel has safely arrived.

Thanks for letting me use AG to keep people posted ;-)

 

To conclude. I thought this was all over and done with, but...

1) This morning I received a Customs letter demanding that I pay the VAT and a customs fee for an item that was MINE and being returned to me from the wrong country! (Return address on parcel is mine, so wtf?)

2) I eventually got an email from Parcel2Go.com (10 weeks later) offering me a mere £70.00 compensation for all my hassle.

So, I have to fight now with Customs (never easy) and the compensation just covers the costs of the fee, so I guess I end up with £0.00.

I switched to Interparcel.com in November. One parcel was 24hrs late (on a guaranteed 24hr deal). I emailed them and asked when it was likely to be delivered and they immediately apologised and offered me a full refund, which they put back into my bank.... the same day!

Parcel2go > gone! OH:

Anyone shipping anything in the UK or abroad, I recommend Interparcel as their system is better, they tend to give you more options and they actually sort things out if anything goes wrong. Win!

 

£70 compensation for 4-5 weeks worth of hassle and multiple parcels in the wrong countries?! That really is laughable!

I have never had an issue with interparcel before but it is reassuring to know that if anything does arise they are quick and easy to deal with.

Hope you manage to get something sorted with the customs office, I have had dealings with them before but I think I was fighting a lost cause.

 

Kiff, I really need to point out to them that I was the sender and DHL screwed up. If I am being charged import duties and VAT on a UK item then they can go screw themselves right royal-(mint)-ly

Yeah, the £70 compensation I argued about until I was blue in the face and they didn't shift. They initially offered £50. Never again!

 

I may take your advice as i have tended to use DHL via parcel2go and its been OK so far when sending anything but i've read some story's on the web not just here and it seems like they have an OK system when nothing goes wrong or whatever but then when things happen that shouldn't then it seems as if the system they have isn't good.